Accounts Receivable – Collection Agent

Reporting to the Accounts Receivable Manager, candidate must be a good team player and able to work independently, with excellent communication and organizational skills. The collection agent will ensure timely and effective debt recovery/collections, maintains accurate records and provide exceptional customer service.

Role

• Responsible for managing and collecting outstanding debts owed to the company for a volume of accounts on a timely basis and ensure payments are made within the payment terms while taking appropriate measures when payments are made late.
• Requires Excellent communication skills. (calls and emails and follow up’s)
• Attention to detail and an understanding of accounting and billing procedures.
• Analyzing and reviewing customer’s portals, payment, and credits/adjustments to analyze and reconcile accounts. Using Excel
• Reconciliations, resolve customer’s short payments or any discrepancy by reaching out to correct dept (Billing/Rate/Sales) to resolve unpaid amounts.
• Monitoring of account promises and commitments to payment and maintain customer’s records notes up to date.
• Prepare reports on collection activities and outstanding accounts.
• Assist the Accounts Receivable Manager in other ad hoc tasks as required.
• Update customer’s accounts with credit increases.
• Establish and maintain effective and professional working relationship with Billing, Sales, IT, Rates Dept and within the AR team.
• Investigate and confirm claims received from customers to AR and follow thru as needed.

Skills and expertise

• Great communication skills, both verbal and written.
• Ability to work in fast-paced environment and able to able to multi-task.
• Work with deadlines and being able to prioritize
• Excellent organizational skills.
• Ability to work well as a team and independently.
• Meticulous and detailed oriented.
• Adaptable to changes and improvements as company grows being able to adapt to growing changes.
• Strong computer skills, MS Office, Outlook, Excel, portals, knowledge of AS400, Mercury Gate, Great Plains considered an asset.
• Ability to handle sensitive information confidentially
• Other duties may be assigned

Requirements

• College degree or equivalent (Business Admin/Accounting/Finance)
• Perseverance and alertness to priorities and urgency
• At least 2 years of previous experience in a similar role
• Experience in transportation industry is considered an asset.