Customer Request Coordinator

C.A.T. North America, founded in 1978, is a premier trucking company servicing North America with nine divisions and over 25 terminals. Our transportation solutions cover a broad range of needs, including intra-Canada, US-Canada cross-border, US domestic, and Mexico North and Southbound. With a fleet of 1600 power units and 4300 trailers, as well as a vast network of over 10,000 logistics partners, C.A.T. North America offers customized transportation services tailored to each customer’s unique needs. Our commitment to service, safety, innovation, and sustainability has earned us recognition as the best fleet to drive for in 2023 and the best-managed company for 11 consecutive years.

Customer Request Coordinator – Vaudreuil-Dorion

Job Type

• Permanent, Full-time
• Monday- Friday
• On-site

Location

• 11 Boulevard de la Cité-des-Jeunes, Vaudreuil-Dorion, QC

Job Summary

The Customer requests coordinator will be responsible for supporting the team of analysts throughout the request handling process, while ensuring a high level of quality both for the proposals submitted to the clients and for the information entered in the systems. This person will be the main point of contact for the various customers, both internal (sales rep, customer solutions, departmental leader) and external (customers). This is a customer-service oriented role, with a significant administrative component. The ideal candidate is comfortable navigating in an environment where the answers are not all known in advance and often require research and communication. As the transportation sector is constantly evolving, this is a position that requires the ability to adapt and a pro-active spirit.

Key Responsibilities

• Coordinate request management process.
• Maintain and organize all the various cases.
• Work in partnership with the different departments (sales, operations, etc.).
• Validation and data entry.
• Actively participate in the bidding and pricing process.
• Provide technical, administrative, and operational support.

Required Skills

• Strong ability to prioritize and demonstrates autonomy.
• Excellent communication skills both orally and in writing.
• Proactive and committed.
• Interpersonal skills and interest in teamwork.
• Attention to detail and meticulousness.
• 1 year experience (preferably)

Requirements

• Post-secondary education in a field related to the position or combination of studies and relevant experience.
• Intermediate/advanced knowledge of the Microsoft suite.
• English
• French

Benefits

• Dental care
• Life insurance
• Paid time off
• On-site parking
• Wellness program
• RRSP Plan