Director of Operations

Founded in 1978, C.A.T. North America is a leading trucking company serving the entire North American continent through nine divisions and more than 25 terminals. We provide transportation solutions for a wide range of needs, including intra-Canada, cross-border US–Canada, US domestic and Mexico (northbound and southbound). With a fleet of 1,600 power units and 4,300 trailers, as well as a trusted network of over 10,000 logistics partners, we deliver customised services tailored to each customer’s unique requirements.

Recognised as a leader in social responsibility, C.A.T. was the first company in North America to use compressed natural gas (CNG) for long-distance transport. Our commitment to service, safety, innovation and sustainability has earned us a place on the 2023 Best Fleets to Drive For list and recognition as a Canada’s Best Managed Company for seven consecutive years.

Director of Operations – C.A.T. Inc – Coteau-du-Lac, QC – LinkedIn.com

Job Type

• Permanent, Full-time
• Monday- Friday

Location

• 4, rue du Transport, Coteau-du-Lac (QC) J0P 1B0

Reports to: 

• General Manager

Role & Responsibilities

• The Director of Operations will oversee all areas of day-to-day operations with a focus on efficiency and service goals.
• Provide leadership to staff and drivers.
• Support staff through change while continuing to increase employee engagement.
• Build deep and trust relationships with a variety of clients and customers, ensuring contractual compliance and proactively responding to and resolving concerns or issues.
• Take appropriate action to meet and exceed established targets.
• Evaluate overall performance by gathering, analyzing and interpreting data.
• Ability to resolve matters independently, while using appropriate judgment to seek guidance and counsel as required to navigate complex matters.
• Ability to work independently, under pressure and adapt to evolving priorities and timelines.
• Strong leadership skills focused on results and teamwork, with a client service orientation.
• Ensure Equity and Occupational Health and Safety are at the forefront.
• Ensuring compliance with managing staff and company policies and regulations.
• Review and control costs.
• Ensure high productivity standards are met.
• Support and promote continuous improvement.

Desired Skills:

• Good problem solving and analytic skills and be recognized as being efficient in the operations.
• Good oral and written communication.
• Good knowledge of AS400, PC Miller and Windows Office series.
• Proven team leadership.

Requirements

• University degree or equivalent.
• 10 to 15 years of experience in operational leadership roles in the transportation field.
• Strong communication, negotiation and change management skills.
• Ability to ensure proper monitoring.