IT Infrastructure & Support Supervisor

C.A.T. Inc., a transportation company in business for over 40 years, is looking for a dynamic
candidate for the following opportunity in Coteau-du-Lac;

IT Infrastructure & Support Supervisor

Role

• Lead the IT Infrastructure and Helpdesk teams
• Determine requirements for new infrastructure components
• Work with team members to review options and recommend solutions
• Assign work and responsibilities to team members
• Plan and coordinate integration of infrastructure for new companies
• Manage day-to-day relationships with infrastructure vendors
• Review and code all external invoices related to Infrastructure vendors
• Develop KPI/KVI indicators related to the Infrastructure and Helpdesk
• Build SLA’s (Service Level Agreements) and implement tools to measure and report on these SLA’s
• Ensure adequate monitoring of all IT Infrastructure components
• Work with Business Solutions team to define infrastructure requirements for new projects
• Ensure all support requests received are handled in a timely fashion
• Resolve requests for application support, access related requests, ad hoc report requests, etc.
• Transfer requests for enhancements, programming, or complex troubleshooting to Business Analysts
• Work with technicians to develop and maintain all procedures and processes required to handle requests
• Communicate with vendors to follow up on requests

Skills and Expertise

• Excellent communication skills
• Organization skills
• Ability to work under pressure and frequent priority modifications
• Motivated to learn

Requirements

• Computer Science diploma
• Bilingual (spoken and written)
• Knowledge of the transportation business considered an asset

We offer

• Good working environment
• Competitive salary
• Group insurance and deferred profit-sharing plan
• Health and wellness program including an onsite gym
• Positive and family-like work environment