IT Infrastructure & Support Supervisor

Lead the IT Infrastructure and Helpdesk teams. Determine requirements for new infrastructure components. Work with team members to review options and recommend solutions

Full Time
Quebec
Posted 2 months ago

C.A.T. Inc., a transportation company in business for over 40 years, is looking for a dynamic
candidate for the following opportunity in Coteau-du-Lac;

IT Infrastructure & Support Supervisor

Role

  • Lead the IT Infrastructure and Helpdesk teams
  • Determine requirements for new infrastructure components
  • Work with team members to review options and recommend solutions
  • Assign work and responsibilities to team members
  • Plan and coordinate integration of infrastructure for new companies
  • Manage day-to-day relationships with infrastructure vendors
  • Review and code all external invoices related to Infrastructure vendors
  • Develop KPI/KVI indicators related to the Infrastructure and Helpdesk
  • Build SLA’s (Service Level Agreements) and implement tools to measure and report on these SLA’s
  • Ensure adequate monitoring of all IT Infrastructure components
  • Work with Business Solutions team to define infrastructure requirements for new projects
  • Ensure all support requests received are handled in a timely fashion
  • Resolve requests for application support, access related requests, ad hoc report requests, etc.
  • Transfer requests for enhancements, programming, or complex troubleshooting to Business Analysts
  • Work with technicians to develop and maintain all procedures and processes required to handle requests
  • Communicate with vendors to follow up on requests

Skills and Expertise

  • Excellent communication skills
  • Organization skills
  • Ability to work under pressure and frequent priority modifications
  • Motivated to learn

Requirements

  • Computer Science diploma
  • Bilingual (spoken and written)
  • Knowledge of the transportation business considered an asset

We offer

  • Good working environment
  • Competitive salary
  • Group insurance and deferred profit-sharing plan
  • Health and wellness program including an onsite gym
  • Positive and family-like work environment

Job Features

Job CategoryIT

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