Technology Support Technician

Founded in 1978, C.A.T. North America is a leading trucking company serving the entire North American continent through nine divisions and more than 25 terminals. We provide transportation solutions for a wide range of needs, including intra-Canada, cross-border US–Canada, US domestic and Mexico (northbound and southbound). With a fleet of 1,600 power units and 4,300 trailers, as well as a trusted network of over 10,000 logistics partners, we deliver customized services tailored to each customer’s unique requirements.

Recognized as a leader in social responsibility, C.A.T. was the first company in North America to use compressed natural gas (CNG) for long-distance transport. Our commitment to service, safety, innovation and sustainability has earned us a place on the 2023 Best Fleets to Drive For list and recognition as a Canada’s Best Managed Company for seven consecutive years.

Job Type

• Permanent, Full-time
• Monday- Friday

Location

• 4, rue du Transport, Coteau-du-Lac (QC) J0P 1B0

Role

• The Technology Support Technician will receive all technology requests (via ticketing system, phone or in person)
• Ensure all requests are recorded in ticketing system
• Resolve requests for application support, access related requests, ad hoc report requests, etc.
• Transfer requests for enhancements, programming or complex troubleshooting to appropriate team
• Manage operational recurring tasks (backup, EDI reports analysis, running reports, etc.)
• Manage technology access (Network, emails, AS400, phones, access control cards, etc.)
• Communicate with vendors to follow up on requests

Skills and Expertise

• Excellent Communication Skills
• Ability to work under pressure and frequent priority modifications
• Organizational skills
• Motivated to learn

Requirements

• Computer Science Degree
• Bilingual (Spoken and Written)*
• Knowledge of the transportation business is considered an asset

We Offer

• Good working environment
• Competitive Salary
• Group Insurance and deferred profit-sharing plan
• Health and wellness program including an onsite gym
• Positive and family-like work environment