Customer Service Representative – CSR

C.A.T. North America, founded in 1978, is a premier trucking company servicing North America with nine divisions and over 25 terminals. Our transportation solutions cover a broad range of needs, including intra-Canada, US-Canada cross-border, US domestic, and Mexico North and Southbound. With a fleet of 1600 power units and 4300 trailers, as well as a vast network of over 10,000 logistics partners, C.A.T. North America offers customized transportation services tailored to each customer’s unique needs. Our commitment to service, safety, innovation, and sustainability has earned us recognition as the best fleet to drive for in 2023 and the best-managed company for 11 consecutive years.

Customer Service Representative – C.A.T. Global in Vaudreuil-Dorion, QC

Job Type

• Permanent, Full-time
• Monday- Friday

Location

• 11 Boulevard de la Cité-des-Jeunes, Vaudreuil-Dorion, QC
• C.A.T. Global

Job Summary

As a Customer Service Representative for C.A.T. Global, you will play a crucial role in ensuring exceptional service delivery to our clients. You will be responsible for handling inbound calls from customers, addressing their inquiries, and providing assistance. Fluency in both English and French is required for effective communication with our diverse clientele.

Key Responsibilities

• Respond to customer inquiries regarding pick ups, deliveries, POD’s and general shipment
• Proactively communicate potential service delays to our customers and all stakeholders
• Work with brokers and logistics companies to fill capacity when necessary
• Preparation and regular updating of customer specific reports via email or websites
• Work in conjunction with team managers and planners to provide a high level of satisfaction for our customers while simultaneously pursuing efficiencies for C.A.T
• Inform customers of other services provided by C.A.T and upsell when appropriate
• Anticipate customer needs and facilitate resolution to issues

Required Skills

• Excellent communication and interpersonal skills
• Ability to work in a team environment as well as independently
• Extremely detail oriented, highly organized and an ability to handle multiple tasks
• Knowledge of transportation business is an asset
• Customer service: 1 year

Requirements

• 1 year of customer service experience
• Written English and oral French
• Secondary School

Benefits

• Dental care
• Life insurance
• Paid time off
• On-site parking
• Wellness program
• RRSP Plan